Please note: During our 2024 summer inventory sale, all orders placed after July 1st will begin shipping on July 19, 2024. 

*Free Domestic Shipping Offer

Any order over $200 qualifies for free domestic shipping with code FRESH24. Orders will ship either USPS Media Mail or UPS Ground Shipping depending on weight, location and rate regardless of the shipping option selected during checkout. Priority Mail is not available with the free shipping offer. 

We Ship Worldwide
Orders ship out via USPS Media Mail (within United States) or USPS First Class International (outside United States). Some domestic USPS orders may be upgraded to UPS for free based on weight and location.

Priority Mail upgrades are available for domestic and international shipments. USPS Priority Mail delivery estimates are not guaranteed.

We also offer UPS Standard service within the United States/Canada and DHL Express for some international locations. Canadian customers please note UPS customs fees

Priority Mail and Insurance 
USPS Priority includes up to $50 of insurance with most domestic shipments (some restrictions apply). Priority Mail International shipments containing merchandise are insured against loss, damage, or missing contents up to $200 at no additional charge. Priority Mail International shipments containing non-negotiable documents are insured against loss, damage, or missing contents up to $100 for document reconstruction at no additional charge.

Recommended Shipping Carriers
We recommend UPS and USPS Priority Mail for domestic and international shipments. For international shipments, we also offer and recommend DHL where available. 

Orders are processed immediately and generally ship out within 1-7 business days unless otherwise noted. There may be a delay due to unforeseen events. You will receive an email notification once your package ships.

Occasionally, items are not in stock and they will either be delayed in fulfillment or refunded and cancelled. If a cancellation is necessary due to lack of availability, you will be notified via email.

Discount Codes
Please note that discount codes cannot be applied once an order has been placed. 

Once your order ships, an email notification will be sent with available tracking information. Please note that for orders shipped to addresses outside the United States, tracking updates may be limited to activity within the Unites States only. For additional information about your delivery, please visit USPS at www.usps.com or visit the website of the carrier selected at checkout. If you reside outside the United States, contact your local postal service.

Draw Down cannot provide any additional information about your order once the item has shipped. Any and all inquires should be addressed to the carrier who has custody of your package (the USPS, UPS, or DHL) or to your local postal service.

Lost, Stolen, Damaged or Returned Mail
Please note that we cannot be responsible for lost, stolen, returned or damaged mail. For customers who upgrade to Priority Mail or UPS there is limited insurance (with some restrictions). In the event of damaged mail sent via USPS Priority Mail or UPS, please be sure to retain all shipping packaging and be prepared to present material to the USPS/UPS.   

Attempted Deliveries
Draw Down is not responsible for attempted deliveries that result in your package being returned. Please use the supplied tracking number to stay informed about the delivery of your package.You must contact your local post office as soon as possible to reschedule any missed deliveries, or they will return the package and new shipping charges will be incurred.

International Customs, Fees and Taxes
Any and all custom fees imposed by your local post office or government must be paid by the customer. Draw Down is not responsible for any packages that are returned due to unpaid custom fees or taxes imposed by non-US countries.

Beginning July 1, 2020, customers in the EU will be required to pay a value-added tax on any goods they purchase from Draw Down. If VAT charges are not paid upon delivery, the shipment will be abandoned by the carrier, and Draw Down will not be responsible for issuing a refund. Note that VAT charges may exceed the value of merchandise you have ordered.

Overweight Packages  
We try to keep international shipping costs as low as possible. For some international orders (outside the U.S.) that are over 4 lbs. we may contact you if additional postage is required to send your order. This is rare and mainly occurs with exceptionally heavy books. 

Sales and Discounts
Sign up for our newsletter to receive updates and codes for special sales. Unless noted otherwise, sale codes generally apply to everything in the store with the exception of a few rare titles that are being sold at or near cost.

Orders containing In-Stock and Pre-Order items charge one shipping fee and will be held until all items can be shipped together. If you'd like to receive the stocked items as soon as possible, we recommend ordering the Pre-Order item(s) as a separate order.

If you have placed an order with a pre-sale item and would like to ship items currently in stock, please contact hello.drawdown@gmail.com with your order number. We will send an invoice to you for the additional shipping.

Release dates for pre-sales are estimated and are subject to change without notice.

Canceling Orders 
Orders cannot be canceled. Please review your order carefully. 

Returns & Exchanges 
All sales final. Please read product descriptions carefully. Returns or exchanges are not accepted.